The loyalty effect : the hidden force behind growth, profits, and lasting value /

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Main Author: Reichheld, Frederick F.
Corporate Author: NetLibrary, Inc.
Other Authors: Teal, Thomas, 1937-
Format: Book
Language:English
Published: Boston, Mass. : Harvard Business School Press, c1996.
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Online Access:http://www.netlibrary.com/summary.asp?ID=7253 
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Lewis & Clark Community College

Location: Circulating Collection

Call Number: 658.4 R351
Copy 1 Available