Your Phone Manner—Phone Skills /
The ability to listen is one of the most important skills in communication. This is especially true when speaking with customers on the telephone. In this program, viewers will learn several strategies that can be applied for improved listening skills, such as:• Staying focused• Asking questions• Pa...
|Published:||[Place of publication not identified] : Channel 1 Creative Media, |
|Online Access:||Link to Your Phone Manner—Phone Skills (access limited to Benedictine University patrons)|
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