Crucial Conversations Tools for Talking When Stakes are High

Annotation When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters mos...

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Main Author: Patterson, Kerry 1946- (Author)
Other Authors: Grenny, Joseph (Author)
McMillan, Ron

Switzler, Al
Format: Book Electronic
Published:Blacklick : McGraw-Hill Companies, The June 2002
Online Access: Available only to UIC users
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University of Illinois at Chicago

Location: Electronic Collections

Call Number: BF637.C45.C78 2002
Online Access: Available only to UIC users