Who's your Gladys? : how to turn even the most difficult customer into your biggest fan /

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Main Author: Suttle, Marilyn.
Other Authors: Vest, Lori Jo.
Format: Book
Published:New York : American Management Association, c2009.
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University of Illinois at Chicago

Location: Daley Library - Book Stacks

Call Number: HF5415.5 .S885 2009
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