Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior /
The authors show how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable...
|Published:||New York : McGraw-Hill, ©2005.|
|Online Access:||http://mhebooklibrary.com/product/crucial-confrontations |
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