Crucial conversations tools for talking when stakes are high /

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Main Author: Patterson, Kerry, 1946- (Author)
Other Authors: Grenny, Joseph.
McMillan, Ron.

Switzler, Al.
Format: Book Electronic
Published:New York : McGraw-Hill, [2013]
Edition:2nd ed.
Series:McGraw-Hill's AccessEngineering.
Online Access:Access Engineering Available to current Olivet students, faculty, and staff.
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