Guest service

These stories feature emotional elements or qualities that engage guests, unlock their need, and connect with them to make their stay unique. These elements focus on: authenticity, intuition, empathy, delight, delivery, initiative and being a champion!

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Corporate Author: American Hotel & Motel Association. Educational Institute
Format: Movie DVD
Language:English
Published: [Lansing, MI] : American Hotel & Lodging Educational Institute, c2011
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College of DuPage

Location: Circulation Desk

Call Number: TX911.3.C8 G847 2011
Library Has (Summary): GUIDE
WORKBOOK
Copy 1 Available  Check if item can be requested
Copy 1 GUIDE Available  Check if item can be requested
Copy 1 WORKBOOK Available  Check if item can be requested